Quarry Delivers Exceptional Resident Experience
The Quarry at River North team strives to provide an exceptional customer experience, ensuring luxury, quality and services are delivered with every resident and customer engagement. While a vast list of amenities exists for Quarry residents to enjoy, the team focuses on the interactions and engagement with each experience that will enhance the residents’ everyday lifestyle.
“The staff, location, property and amenities are unmatched. The staff does an exceptional job of making you feel comfortable in the community, almost like close friends or family. The community events are always top notch and are a great way for residents and staff to meet each other and socialize. The indoor and outdoor amenities give the property more of a ‘resort feeling’ than an apartment community. I’m very pleased at Quarry at River North!” – Jim DeWitt, Quarry Resident
Quarry residents at a Wine Down Wednesday event.[/caption]
“I recently moved in after an exhausting apartment search and touring 13 different properties. The quality at Quarry can’t be beat, the amenities are fantastic, and the staff goes above and beyond. I moved cross county and emailed back and forth with the staff constantly. They are always prompt and willing to help. I love it here.” – Madison Upchurch, Quarry Resident
The 196 apartment residences consist of studio, one- and two-bedroom apartment homes. The community also includes two luxurious “penthouse”-appointed apartment homes.
All the apartment homes boast lavish finishes and hotel-style amenities, such as a resort-style swimming pool, screening room, outdoor terraces, lakeside patio, fitness/yoga studio and a wine cellar and tasting room. The project was complete in August 2017.
“We are approaching 75 percent leased occupancy, with steady leasing activity every week,” said Glick VP of Property Management John Ehrhardt. “We are really in a good place, with continued interest and high satisfaction in the property. We survey both our current residents and those prospects coming in, and Quarry has been delivering the highest marks of any of the more than 100 Glick properties in the country.”
“This apartment complex is by far the best in Indianapolis. The customer service is fantastic, the people are helpful and extremely friendly, and the atmosphere is one of a kind. If you’re looking for an apartment that’s modern, well-kept, luxurious and affordable, Quarry is for you.” – Emily Nasseff, Quarry Resident
Ehrhardt said when it comes to resident satisfaction, the little things matter most.
“We want it to feel like residents are walking in to a custom home, just for them,” he said. “Quarry offers unique floorplans, very different from the standard in the industry. And we use the highest-quality materials in every part of the property. We have covered parking to protect your car from the elements. We have a Starbucks machine for residents to use anytime they want, free of charge. We want our customer service to be off the charts — that’s what we need for this property. It has higher expectations, and we feel very comfortable we are delivering that to our current and prospective residents.”
One way the Glick team delivers the highest-quality resident experience is through the Preferred Resident Program, which offers resident discounts and specialized luxury packages with local businesses to show support of the community and to present a luxury living experience for valued residents.
This program builds mutually-beneficial relationships with Quarry residents and top-rate businesses to provide rare buying experiences and distinct complimentary occasions. Examples are personalized spa experiences, private dining events and a unique bottle of wine from a neighborhood upscale restaurant as a housewarming gift for residents.
“We love living at Quarry. The apartments and amenities are beautiful for a great price. The staff is very friendly and helpful — they even spoil our dog with treats when we come back after a walk. We immediately felt welcomed!” – Kayla Rowlette, Quarry Resident
Proving even your four-legged family members are treated to the best of the best in customer service. The bark park has been a huge hit, Ehrhardt said. And the friendly pet park has a pet washing station along with resident “Yappy Hours.”
Another highly attractive feature for Quarry residents is the one-mile walking trail and running track around Quarry’s 25-acre scenic lake.
“I love the view of the water. I love the 24/7 fitness center, pool and the grill area along with the modernness of the property and the affordability. Most importantly, I love that it was just opened a year ago, so I will be one of the first few people to live there.” – Meagan Epps, Prospective Quarry Resident
The rave reviews keep coming in — and that’s just what Ehrhardt hoped for.
“We are bringing in all segments of the renter population, from Millennials to empty nesters,” he said. “Our residents are renting not by necessity, but by choice. And we are thrilled they are choosing to live at Quarry.”